Shipping policy
Shipping Policy
Thank you for shopping with Alpine Botanicals Apothecary. Each order is carefully prepared, inspected, and packaged by hand in Montana before beginning its journey to you. We want your order to arrive safely and make every effort to package our products with the same care that goes into making them.
Order Processing
Orders are typically processed and prepared for shipment within 2–4 business days after payment has been received.
Business days are Monday through Friday and exclude federal holidays. Processing times may be slightly longer during holidays, promotional periods, product launches, or periods of unusually high order volume.
Please note that processing time is separate from shipping/transit time.
Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.
Shipping Within the United States
We currently ship orders to all 50 U.S. states.
Available shipping methods and rates will be displayed at checkout based on your delivery address, package weight, and selected shipping service.
Estimated delivery times shown at checkout are carrier estimates and begin after your order has been processed and transferred to the shipping carrier.
Carrier delivery dates are estimates rather than guarantees unless a guaranteed shipping service has specifically been purchased.
Shipping Rates
Shipping charges are calculated at checkout based on the contents of your order, package weight, destination, and available carrier services.
Free standard shipping is available on U.S. orders of $100 or more, after discounts and before taxes.
Any applicable shipping charges will be displayed before you complete your purchase.
Tracking Your Order
When tracking is available, a tracking number will be provided in your shipping confirmation email.
Please allow time for the carrier's tracking system to update after your shipping label has been created. In some cases, tracking information may not appear until the package reaches the carrier's first processing facility.
Please Check Your Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. If your order has not yet shipped, we will do our best to correct it.
Once an order has been transferred to the shipping carrier, we may not be able to change or redirect the delivery address.
If an order is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply if you would like the package shipped again.
Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, please first check around your property, mailbox or parcel area and with other members of your household. Packages may occasionally be placed in an unexpected location by the carrier.
You may also wish to contact the shipping carrier directly with your tracking number for additional delivery information.
If you still cannot locate your package, please contact us and we will do our best to assist you.
Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations and circumstances outside our direct control, including weather, transportation disruptions, seasonal volume, and other delays.
If tracking has stopped updating for an extended period or you believe your package may be lost, please contact us. We will assist with reviewing the tracking information and, where appropriate, help initiate an inquiry or claim with the carrier.
Damaged Orders
We carefully package every order to help protect it during transit. However, shipping damage can occasionally occur.
If your order arrives damaged, please contact us within 3 days of delivery and provide:
- Your order number
- A description of the damage
- Photographs of the damaged product
- Photographs of the shipping box or mailer and packaging materials
Please retain the product and all original shipping materials until the issue has been resolved, as the carrier may require photographs or other documentation for a shipping claim.
We will review the situation and work with you toward an appropriate resolution.
Heat-Sensitive Products
Some of our handcrafted products contain natural oils, butters, waxes, and other ingredients that may soften or change consistency when exposed to high temperatures during transportation.
We package orders carefully; however, we cannot control temperatures once a package enters the carrier's transportation network or after it has been delivered.
During warm weather, we recommend monitoring your tracking information and retrieving your package promptly after delivery rather than allowing it to remain for an extended period in a hot mailbox, vehicle, or direct sunlight.
If a cream, balm, or other product arrives unusually warm or softened, allow it to return to a normal room temperature before use.
Cold Weather
Natural oils, butters, and other ingredients may also temporarily become firmer or change consistency when exposed to very cold temperatures.
Allow the product to gradually return to normal room temperature before use. Temporary temperature-related changes in consistency do not necessarily indicate that a product has been damaged.
International Shipping
At this time, Alpine Botanicals Apothecary ships within the United States only. We hope to offer international shipping in the future.
Cancellations & Changes
If you need to request a change or cancellation, please contact us as soon as possible.
We will make every reasonable effort to accommodate your request; however, once an order has been processed or shipped, we may no longer be able to change or cancel it.
Please see our Return & Refund Policy for information regarding returns, refunds, and other post-delivery concerns.
Questions About Your Shipment?
If you have questions about your order or shipment, please contact us through our website's Contact Us page and include your order number whenever possible.
We are a small business, and every order matters to us. Thank you for choosing Alpine Botanicals Apothecary and supporting products handcrafted in Montana.